- Delivery within the UAE - approximately 3 to 5 business days
- Delivery within the UAE (for customized jewelry & rings) - approximately 10 to 15 business days
- Shipping outside the UAE - approximately 2 to 3 weeks
- Shipping outside the UAE (for customized jewelry & rings) - approximately 4 to 5 weeks
Exchange and Returns
- We accept returns for exchange within 30 days. It must be in original purchase condition and display no evidence of usage
- Jewelry can be exchanged only once within the 30 day time period from the original date of purchase
- A refund is applicable within 7 days of purchase, if a manufacturing defect is evident and can’t be repaired or replaced
- Any charges incurred by Lana Al Kamal Jewelry in the shipping or transaction including, credit card charges, will be deductible in the approved refund cases
At Lana Al Kamal Jewelry, we would like to ensure each piece you receive is loved and stays with you for years to come.
- As each product is created specially for you, there may be slight variance in the gold weight and appearance
- Product appearance may vary from image
Customs and Duties
All countries have varying taxes and duties which are out of our control. If you are making an international purchase, please check with your local customs office to find out about any additional charges that may be applied to your order. All customs clearance charges are the complete responsibility of our customers.