Refund policy

Exchange and Returns

Lana Al Kamal Jewelry is dedicated to provide excellent customer service and exquisite quality. If you are unhappy with any purchase we do offer exchange and refund options under the following conditions.

Exchange

  • We accept returns for exchange within 30 days. It must be in original purchase condition and display no evidence of usage
  • Jewelry can be exchanged only once within the 30 day time period from the original date of purchase

Refunds

  • A refund is applicable within 7 days of purchase, if a manufacturing defect is evident and can’t be repaired or replaced
  • Any charges incurred by Lana Al Kamal Jewelry in the shipping or transaction including, credit card charges, will be deductible in the approved refund cases